Troubleshooting and fall damages

My carboniser cannot be filled at the refill station

If your carboniser cannot be filled, meaning there is no flowing/squeaking sound when pressing down the bottle at the filling station, please follow these steps:

If I press the carboniser button, no CO2 flows

Please pay attention to the following:. If the carboniser is fully filled and no CO2 flows when pressing the button firmly, it seems that your carboniser is defective. Please contact us at [email protected] to easily receive a replacement.

The sparkling water is not strong enough

It may be that the sealing ring in the lid is not seated optimally and as a result the overpressure relief starts too early. Therefore, remove the sealing ring (video instructions here) and reinsert it according to the picture below. For the optimal

The bottle overflows through the lid

It may be that the sealing ring in the lid is not seated optimally. Therefore, remove the sealing ring (video instructions here) and reinsert it according to the picture below. For the optimal sparkling result, the nub of the sealing ring should be p

The bottle leaks between carboniser and bottle body

Please check if the sealing ring on the carboniser is properly in place. If it is missing, too small, or damaged, please contact us at [email protected].

My bottle fell on the ground - can I continue to use it?

It’s happens quickly for the bottle to fall accidentally. However, it’s very important to check the condition of the carboniser and the bottle cap after every impact. In this article, we provide guidance on assessing whether the resulting damage allo