My carboniser cannot be filled at the refill station
If your carboniser cannot be filled, meaning there is no flowing/squeaking sound when pressing down the bottle at the filling station, please follow these steps:
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Troubleshooting and fall damages
If I press the carboniser button, no CO2 flows
Please pay attention to the following:. If the carboniser is fully filled and no CO2 flows when pressing the button firmly, it seems that your carboniser is defective. Please contact us at [email protected] to easily receive a replacement.
The sparkling water is not strong enough
If you follow these steps, you should be able to enjoy highly carbonated water:. If your water does not reach the desired level of carbonation despite following the steps above, there may be an issue with the seal in the cap.In that case, please refe
The bottle overflows through the lid
These two points should help:. If the lid is sitting crookedly, it often helps to reinsert the seal as follows. Help with the lid (for orders placed on or after 1 August 2025). 1. Remove the seal and dry all components with a cloth. 2. Place the seal
The bottle leaks between carboniser and bottle body
Checking the Seal Ring in the CarboniserFor your bottleplus to function properly, it’s important that the seal ring is correctly in place. The seal ring ensures that no air or carbonation can escape. How to check the seal ring:. Open the carboniser a
My bottle fell on the ground - can I continue to use it?
It’s happens quickly for the bottle to fall accidentally. However, it’s very important to check the condition of the carboniser and the bottle cap after every impact. In this article, we provide guidance on assessing whether the resulting damage allo