How do I cancel my order?Updated 9 months ago

We understand that plans can change. That's why we offer you the option to cancel your order as long as it hasn't been shipped yet. Here's how to do it:

Contact customer support:

1. Send us an email at [email protected] with your order number and the subject "Cancel Order."
2. Alternatively, you can use our contact form on the website.

Confirm cancellation:

1. A member of our support team will process your request as quickly as possible and send you a confirmation once the cancellation has been completed.
2. Please note that we cannot cancel orders that have already been shipped. In this case, you can refuse the package upon delivery or initiate a return according to our return policy.

Refund:

1. After a successful cancellation, the amount will be refunded to the original payment method.
   
   

Note: It's important to act as quickly as possible if you wish to cancel an order, as we typically process and ship orders within a few hours of receiving them.

If you have any further questions or concerns, our customer support is always available to assist you.